Chittagong Water Supply Improvement & Sanitation Project (CWSISP) – Utility Modernization Umbrella Consultancy

Project Information

Client: Chittagong Water Supply and Sewerage Authority (CWASA), Bangladesh

Sector: Water and Safegaurds

Location: Chittagong City

Funding Agency: WB

Incorporation: National Water and Sewerage Corporation (NWSC), Uganda and UNISCO-IHE, The Netherlands

Chittagong Water Supply Improvement & Sanitation Project (CWSISP) – Utility Modernization Umbrella Consultancy. (June 2015 – Nov 2017)

Description of Project:

 To develop the capacity of CWASA in the operation and management of water utility services, and support the modernization of its operational structure, systems and process.

Description of Actual Services :

  • Review CWASA’s organogram and recommendations for improvement.
  • Review, identity and evaluate options for a decentralization zonal management model for CWSA.
  • Develop standard operating procedures, O&M manuals and a maintenance management program of facilities and equipment and train staff in their use.
  • Develop a commercial management Plan.
  • Develop a management information system plan.
  • Develop and implement a staff training and development program.
  • Conduct an energy audit and prepare an energy management.
  • Develop a customer services improvement plan and public education programm.
  • Expert advice and assistance in respect to implementation of CWASA’s strategic plan.
  • Review the utility maturity scorecard for CWASA, confirm base-line and develop mechanisms for periodic review and monitoring of CWASA’s capacity development.
  • Prepare CWASA for ISO 9001 certification.

Contact Us

Address: House 69, Road 16, Block A, Banani, Dhaka 1213, Bangladesh.
Tel: +88 02 55035214-6,
Fax: +88 02 55035217